Team Leader (Care Professional Experience Lead)

Home Instead; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading homecare provider is looking for a Team Leader in Glasgow. This role involves managing care professionals and ensuring high-quality service for clients. Applicants should have a Level 3 SVQ in Health and Social Care and excellent communication skills. Be prepared for a dynamic environment where each day brings new challenges.

Qualifications

• Level 3 SVQ in Health and Social Care or equivalent.
• Experience in delivering personal care services.
• Strong communication skills.
• Knowledge of Health and Social Care regulations.

Responsibilities

• Support clients to maintain their independence.
• Build trusting relationships with care professionals.
• Monitor and improve the quality of care provided.

Skills

Communication

Compassion

Confidentiality

Organization

Flexibility

Education

Level 3 SVQ in Health and Social Care

Tools

Microsoft Office

Google Suite

Care management technology

Job description

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Team Leader (Care Professional Experience Lead), Glasgow

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Client:

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e85f9bb2837f

Job Views:

42

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Description

As a Care Professional Experience Lead, you will be a key link between our care professionals and their journey with Home Instead Milngavie. Your skills in analysis will help tailor each client’s homecare service to exceed expectations. If providing excellent homecare and support excites you, this role could be ideal.

Every client is unique, so each day will bring new challenges. Our goal is to support clients in living the lives they choose, maintaining their independence as much as possible. You should have a good understanding of the needs of those requiring homecare and best practices in social care. You will be working towards, or have, a level 3 SVQ in Health and Social Care or equivalent.

Excellent communication skills are essential. You will build trusting relationships with care professionals.

Care professional experience leads need to be compassionate, confident, and capable of modeling good practice. You will monitor the quality of care provided and implement improvements when necessary.

This is a challenging role representing Home Instead Glasgow North.

Related roles include Deputy Care Manager, Care Manager, and Care Co-ordinator.

Qualifications

• Level 3 SVQ in Health and Social Care or equivalent
• Experience in delivering a wide range of personal care services
• Ability to nurture Care Professionals to reach their full potential
• Knowledge of legislation and regulations in Health and Social Care
• Strong communication skills for building rapport
• Confidence in using care management technology, including training others
• Understanding of confidentiality and current legislation
• Proficiency with IT systems, Microsoft Office or Google Suite, and virtual communication platforms
• Full driving license and transport if required
• Organized and flexible to meet business needs