Team Leader - Cardiff

Cineworld Cinemas Ltd; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

Cineworld Cinemas is seeking a Team Leader to oversee operations and improve customer experiences. Responsibilities include managing team tasks, ensuring service quality, and handling cash. This role offers career progression opportunities and various employee benefits, including free movies and discounts on food.

Benefits

FREE MOVIES

Premiere Pass for complimentary visits

28 days holiday per year

Virtual GP

Pension Scheme

Cash back healthcare plan

Eye care scheme

Retail incentives

Qualifications

• Proven leadership skills.
• Experience in customer service roles.
• Ability to handle cash and resolve complaints.

Responsibilities

• Lead and support team members.
• Handle cash, stock control, and complaints.
• Ensure cleanliness and high standards of service.

Skills

Leadership

Customer Service

Cash Handling

Problem Solving

Training

Job description

If it is a little more responsibility that you are after, the Team Leaderrole is just for you. You and your team will be out there as the face of Cineworld, striving to deliver an unrivalled cinema experience for all Cineworld customers. In addition to providing leadership and support to the Teammembers you will be providing a superior standard of service to our customers and making sure everyone has a great time in a safe and clean environment.

Responsibilities include but are not limited to:

• Cash Handling (Including Reconciliation)
• Food Handling and Stock Control
• Use of Technology (e.g IT Systems,Till Operations, Telephones)
• Cleaning
• Increasing Sales
• Maintaining Standards
• Dealing Face to Face with Large Groups of People
• Addressing and Resolving Complaints
• Induction and Training of TeamMembers
• Coaching TeamMembers
• Monitoring Compliance and Maintaining Standards

In return for your hard work and commitment, FREE MOVIES are just one of the benefits we offer.

Not only may you be able to see films before they’re open to the public, you will also be eligible for the Premiere Pass which entitles you and a guest complimentary cinema visits and discounts on food and drink, so you can all enjoy a night at the movies on us!

Cineworld Cinemas offers a wide variety of benefits; all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, Pension Scheme, cash back healthcare plan and eye care scheme.

In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes!

At Cineworld we review our benefits on a regular basis and there are lots more rewards to come! *Terms and conditions apply to some benefits.

A Team Leaderrole within Cineworld Cinemas may provide the path to reach your career aspirations. There is the opportunity to obtain a wealth of experience and develop your skills to potentially progress to a Cinema Manager. If you are looking for all of the above and more, apply now!