Team Leader - Bristol

Loaf UK; Bristol; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity to join a forward-thinking company as a part-time Team Leader in Bristol. This role involves creating an amazing customer experience, training staff, and supporting the Shack Manager. You'll be part of a friendly team dedicated to delivering exceptional service and fostering a positive work environment. With a focus on inclusivity and continuous improvement, this is a chance to grow within a leading furniture brand. Join us and make a difference in the lives of our customers!

Benefits

33 days holiday

Enhanced family leave policy

Staff discount scheme

EAP programme

Cycle to work scheme

Half a day for Christmas shopping

Death in service benefit

Qualifications

• Previous experience in a customer-facing role is essential.
• Strong interpersonal and communication skills are required.
• Ability to work independently and show initiative.

Responsibilities

• Train Shack Assistants and support the Shack Manager.
• Deliver a warm and knowledgeable customer experience.
• Monitor sales targets and suggest performance improvements.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Organizational Skills

Attention to Detail

People Management

Job description

At Loaf, we make insanely comfy sofas, beds, and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 'showrooms' or Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.

We have a part-time Team Leader role in our Bristol Shack, creating an amazing customer experience for all our Loaf visitors.

The job

1. Undertake compulsory training and refreshers as required.
2. Work with fellow Loafers and other teams around Loaf as one team, bringing positive energy to work.
3. Train Shack Assistants in all areas of their role.
4. Support the Shack Manager with recruitment and onboarding.
5. Offer day-to-day guidance, coaching, and support to the team, including holding 1:1s.
6. Understand and adhere to the Loaf SHACKS sales policies and deliver a warm, friendly, knowledgeable, and professional customer experience.
7. Maintain up-to-date product knowledge by attending regular training sessions and reviewing the Loaf website.
8. Provide customers with honest, knowledgeable advice to help them make informed decisions.
9. Listen to customer feedback, suggest improvements, and escalate issues to the Shack Manager when necessary.
10. Be responsible for delivering an excellent customer experience in collaboration with the Shack team.
11. Monitor daily and weekly sales targets and suggest ways to improve sales performance.
12. Review sales reports and trade feedback, comparing product sales week over week, year over year, and across Shacks.
13. Understand customer order processes, ensure orders are correctly placed, and details are accurate.
14. Stay informed about best-selling products.
15. Gather feedback from team members and suggest improvements for Shack layout and product placement to optimize performance.
16. Adhere to visual merchandising guidelines and maintain attractive displays.
17. Manage processing and sorting of deliveries and stock takes.
18. Proactively check and adjust room sets as needed.
19. Comply with all H&S requirements and standards.
20. Deputise for the Shack Manager when necessary.
21. Act as a keyholder, including training in First Aid and Fire Marshalling.
22. Conduct regular floor walks and team check-ins.
23. Represent the Shack at offsite events, such as product launches and training sessions.
24. Provide cover for other Shacks as needed.

Essential requirements

• Previous experience in a customer-facing role.
• Strong interpersonal and communication skills.
• Ability to work independently and show initiative.
• Responsibility and accountability for actions.
• Attention to detail, confidence, and common sense.
• Excellent motivation and people management skills.
• Conscientiousness and diligence, with a focus on both details and the bigger picture.
• Organizational skills and flexibility to adapt to change.
• Passion for the Loaf brand and commercial awareness.
• Ability to support management in communicating and realizing shared vision.
• Flexibility to work during our Monday to Sunday opening hours.

What we offer

• 33 days holiday, increasing by 1 day each year for 3 years.
• Enhanced family leave policy.
• Staff and friends & family discount scheme.
• EAP programme.
• Cycle to work scheme.
• Half a day for Christmas shopping.
• Death in service benefit – 4 times annual salary.

What it's like working at Loaf

We are a forward-thinking, friendly team committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do, and we’re always striving for better, more efficient ways to deliver the highest standards.

As a business, we are working hard to be inclusive. Regardless of identity or background, we want everyone to feel welcome and able to be themselves.

We’d love you to join us on our journey.

Please note that due to the high volume of applications, we are currently unable to provide individual feedback to every candidate. If successful, a Loafer will contact you.