Team Leader - Binding Authority

Hays; London; On-site; GBP 50,000 - 65,000; Full time

Job summary

An innovative and growing Lloyd's Broker is looking for a Binding Authority Senior Technician or Team Leader to join their dynamic team. This role offers the opportunity to manage a dedicated team, ensuring high professional standards and service delivery while working closely with coverholders. You'll be involved in producing insightful reports, resolving client queries, and maintaining essential documentation. With a competitive salary and a supportive environment, this position is perfect for someone eager to advance their career in the London Insurance Market. Join a forward-thinking company that values client relationships and employee growth!

Qualifications

• Experience in Binding Authorities as a Senior Technician or Team Leader.
• Strong understanding of Delegated Authority contracts and IT systems.

Responsibilities

• Manage day-to-day operations of the Binding Authority team.
• Create and check Binding Authority slip documentation for accuracy.
• Handle client queries related to Slip and Premium issues.

Skills

Binding Authorities

Delegated Authority contracts

Microsoft Office

London Market IT systems

Verbal communication

Written communication

Attention to detail

Problem-solving

Job description

Your new company

Your new job working as a DUA/Binder Senior Technician or Team Leader will be with an innovative and growing Independent Global Lloyd's Brokers who have been established for over 100 years. With offices based in the UK, USA, and worldwide, your new Brokers pride themselves on understanding the importance of being client-focused and are growing in all areas. They have recently been named an employer of choice. Due to substantial growth within their Binding Authority team, a permanent position for a Binding Authority Senior Technician / Team Leader has arisen.

Your new role

Your new job as a Binding Authority Senior Technician / Team Leader will involve working within the Binding Authority team as part of the Broker Technical Services division, providing a first-class service to all coverholders in all aspects of their insurance arrangements. This role will entail managing the day-to-day running of the team, ensuring high professional standards and continual improvements in service delivery, providing support to management, and training team members where required. You will assist with the production and analysis of daily, weekly, and monthly reports relating to KPIs within the team. Duties will also include creating and checking Binding Authority slip documentation for accuracy, processing third-party bordereaux via internal processing systems to the bureau, and handling and resolving client queries related to Slip and Premium issues. Other responsibilities include maintaining statistical information and ensuring the electronic filing system is up to date and accurate, assisting with ad hoc duties, working as part of a team to test and implement new systems, and effectively dealing with escalation issues internally or externally.

What you'll need to succeed

Your previous experience handling Binding Authorities as a Senior Technician or a Team Leader in the London Insurance Market will contribute to your success. You will have a good knowledge and understanding of Binding Authorities and/or Delegated Authority contracts, Microsoft Office products, and London Market information technology systems. You will possess a willingness to develop your knowledge, attention to detail, the ability to make your own judgments, and high verbal and written communication skills. You should also have the ability to find innovative solutions, work without supervision, check documentation and data with high accuracy, prioritize workload, manage time effectively, work within a team under pressure, and adhere to deadlines.

What you'll get in return

You’ll be offered a competitive salary of up to £65,000 on an annual basis depending on experience. You’ll receive support from both directors, your colleagues, and management. You’ll enjoy working as part of a growing Lloyds broker with a friendly team and a unique vision to develop long-term client needs.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.