Team Leader: Bar & Customer Experience Lead with Perks

Urban - Bra_209; Stanford-le-Hope; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Career development

Brand discounts

Wage access

Employee assistance program

Maternity/paternity policies

Greene King discounts

Refer a friend bonus

Retail discounts

Job summary

Urban - Bra_209 is seeking a Team Leader to drive great service in our busy pub. You’ll lead by example, ensuring shifts run like clockwork and customers have a heartfelt, memorable experience.

You’ll deputise for management, coordinate the team during peak periods, and keep the bar safe, legal and spotless. You’ll inspire your colleagues with a can-do attitude and a warm welcome for every guest.

Qualifications

• Great eye for detail to ensure quality pours and presentation.
• Able to lead by example and inspire the team during busy shifts.
• Think on your feet and adapt to changing guest needs.
• Positive, can-do attitude with strong teamwork.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Lead the team to deliver high standards and memorable guest experiences on every visit.
• Deputise for management and resolve issues during absence.
• Organise and coordinate the team to keep shifts running like clockwork.
• Maintain bar safety, legality, and cleanliness, addressing issues quickly.

Skills

Eye for detail

Team leadership

Problem solving

Positive attitude

English communication

Job description

Urban - Bra_209 is seeking a Team Leader to drive great service in our busy pub. You’ll lead by example, ensuring shifts run like clockwork and customers have a heartfelt, memorable experience.

You’ll deputise for management, coordinate the team during peak periods, and keep the bar safe, legal and spotless. You’ll inspire your colleagues with a can-do attitude and a warm welcome for every guest.