Team Leader Apprenticeship

Lifetime Training; Bury St Edmunds; On-site; GBP 11,000 - 14,000; Full time

Benefits offered by this job

Discounts on brands

Employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

Hotel/Inn discounts

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Pub & Grill, operated in partnership with Lifetime Training, is seeking an Apprentice Team Leader to guide front-of-house teams and deliver a 5* guest experience in a lively pub setting. You will energise staff, help run busy shifts, and contribute to events from quizzes to music evenings, fostering community and hospitality.

You will learn through practical work-based training with a mentor, gaining skills in customer care, team leadership, and safe, compliant bar operations while supporting a

Qualifications

• A passion for customer care and ability to lead a team
• Strong organisational skills for busy shifts

Responsibilities

• Provide customers with a heartfelt and memorable experience each time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift, ensuring smooth operation.
• Ensure the bar is safe, legal, and clean, addressing any issues quickly and safely.

Job description

As an Apprentice Team Leader with Pub and Grill, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn't stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together.

At Pub & Grill we are designed around quality grilling, great hospitality and a lively social atmosphere. Created for families, friends, couples and local communication, we offer a versatile environment where guests can enjoy everything from casual lunches and after-work drinks to celebrations, weekend gatherings, and social dining occasions. We combine the heritage and trust of Greene King with a contemporary, food-led offer -creating pubs where guests can enjoy great food, quality drinks, and a vibrant social atmosphere.

As an Apprentice Team Leader you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you'll bring...

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

We're all about rewarding our team's hard work, that's why you will benefit from...

• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...

What your apprenticeship includes:

• You won't need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Obtain Functional Skills in English and Maths, with support tailored to your needs (if you don't already have GCSE or equivalents)
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.