Apprentice Team Leader

Lifetime Training; Bury St Edmunds; On-site; GBP 8,300 - 12,000; Full time

Benefits offered by this job

Discounts on brands

Employee assistance program

Apprenticeship mentoring

Job summary

Lifetime Training is seeking an Apprentice Team Leader for Chef and Brewer venues in the UK. You will motivate front-of-house teams, ensure every member knows their duties, and provide guests with a warm, 5-star experience.

This apprenticeship combines work-based training with regular reviews and mentoring. You will deputise for managers during busy shifts, help organise the team, and ensure bar safety and compliance while delivering memorable service.

Qualifications

• Experience leading a team in a fast-paced environment.
• Strong customer service skills.
• Ability to work flexible shifts.
• Positive can-do attitude.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Communication

Organisation

Education

Functional Skills English & Maths

Job description

As an Apprentice Team Leader with Chef and Brewer, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn't stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together.

The Chef and Brewer collection brings together beautiful, cosy country-style pubs where everyone feels at home. We take great care in creating seriously good pub food and expertly curated drinks served by our friendly and knowledgeable team. Customers visit us to get a break from the stresses of life - so our menus, service, and atmosphere are all designed to deliver an irresistible experience that celebrates life's simple pleasures.

As an Apprentice Team Leader you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you'll bring...

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

We're all about rewarding our team's hard work, that's why you will benefit from...

• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...

What your apprenticeship includes:

• You won't need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Obtain Functional Skills in English and Maths, with support tailored to your needs (if you don't already have GCSE or equivalents)
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.