Team Leader, Amazon Freight, Team Lead

Amazon; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global company is seeking a Team Lead in Operations to enhance customer experience and improve operational efficiency. The role involves managing teams, analyzing data, and developing process improvements. Ideal candidates will have a strong background in logistics, excellent communication skills, and experience in retail or e-commerce.

Qualifications

• Basic understanding of logistics.
• Fluent in English (speaking, reading, writing).
• Experience in e-commerce, retail, or advertising.

Responsibilities

• Manage team performance and execute change management.
• Develop performance metrics and drive business results.
• Communicate with external and internal customers.

Skills

Communication

Data Analysis

Change Management

Education

Bachelor's degree

Tools

Microsoft Office

Excel

SQL

Job description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience or business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral forms. She/he should be able to develop process improvements and drive them through to completion.

Key job responsibilities

1. Managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.
2. Developing and/or referring to performance metrics to drive team performance and business results.
3. Identifying the business impact of trends and making data-backed decisions.
4. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
5. Escalating problems or variances in information and data to relevant owners and following through on resolutions.
6. Ability to pull data from databases (using Excel, Access, SQL, or other data management systems) and perform ad hoc reporting and analysis as needed.

Minimum requirements

• Bachelor's degree
• Fluent in English (speaking, reading, writing)
• Experience with Microsoft Office applications
• Experience in e-commerce, retail, or advertising

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.