Team Leader

Card Factory; Wigan; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retailer in greeting cards and gifts is seeking a Team Leader in Wigan. This role focuses on enhancing customer experience and operational excellence, supporting the Store Manager, and leading a dedicated team. The ideal candidate will be passionate about customer service and demonstrate strong leadership skills.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to training and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Demonstrates strong leadership skills.
• Comfortable reviewing store performance data.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead the store team in the absence of the Store Manager.
• Ensure high standards and exceptional service daily.

Skills

Leadership

Customer Service

Commercial Awareness

Team Player

Job description

Job Title: Team Leader

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered around excellent customer service. You will lead the store team in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Overview

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omni-channel retailer. We are investing significantly in our colleagues, creating opportunities in a fast-paced environment.

We offer a range of benefits to support your well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (education tools, salary advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to training and development resources
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click 'Apply Now'. We reserve the right to close the vacancy early once sufficient applications are received. Early applications are encouraged.

Location: Robin Retail Park, Wigan, United Kingdom