Team Leader

Greene King; West Wick; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development

Discount on Greene King brands

Employee assistance program

Maternity/paternity policies

Menopause Friendly Employer

Greene King Inns & hotels discounts

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King’s Hungry Horse brand is seeking a Team Leader to drive a busy pub shift, lead a front-of-house team, and ensure an excellent guest experience. You’ll supervise bar service, uphold high standards, and support the management team to keep the operation running smoothly.

The role requires strong English, attention to detail, and a proactive approach to customer service. On-site duties include supervising staff, maintaining safety, and delivering a warm welcome to guests.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team during absence.
• Coordinate and supervise the team on a busy shift.
• Keep the bar safe, legal, and clean, handling issues swiftly.
• Proven ability to lead and motivate a team.
• Strong spoken and written English and allergen awareness.

Responsibilities

• Lead by example to ensure smooth shift operations.
• Maintain high standards and customer happiness.
• Support managers and resolve issues promptly.
• Ensure safety and compliance on the bar area.

Skills

Attention to detail

Leading by example

Team coordination

Customer service excellence

English proficiency

Job description

Dept. L4/House: Super Mare (Weston-super-Mare) - 01756

Company Description

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…