Team Leader - Pub Service & Shift Excellence

Greene King; Uphill; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

33% discount for employees

50% discount at Greene King Inns

Free employee assistance program

Career training and development

Refer a friend bonuses

Access to wages before payday

Retail discounts

Job summary

Greene King is hiring a Team Leader at Catherines Inn in Weston-super-Mare. The role involves leading the team to ensure a smooth operation while delivering exceptional customer experiences. Candidates should be adaptable and have a keen eye for detail.

You will enjoy competitive pay, pension contributions, and various perks such as discounts and professional development opportunities.

Qualifications

• Experience in providing memorable customer experiences.
• Ability to resolve issues and manage teams effectively.
• Capable of maintaining safety and cleanliness in a bar.

Responsibilities

• Lead the team and ensure smooth shift operations.
• Maintain high standards of service and cleanliness.
• Support the management team in their absence.

Skills

Customer service excellence

Team leadership

Attention to detail

Adaptability

Positive attitude

Job description

• Dept. L4/House: Catherines Inn (Weston-super-Mare) - 08609

Company Description

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

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