Team Leader

Hungry Horse; Wythenshawe; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Brand discounts 33%

Family discounts 15%

Employee assistance program

Greene King Inns discount

Refer a friend bonus

Wagestream wage access

Retail discounts with partners

Job summary

Hungry Horse is seeking a Team Leader to guide the shift, ensuring the team has everything needed to run smoothly and maintain high standards. You will keep customers happy and set an example for excellent service in a busy pub environment.

You will deputise for management, coordinate the team during peak periods, and ensure the bar operates safely and compliantly while delivering a warm welcome to guests.

Qualifications

• Experience leading a team in a fast-paced hospitality environment.
• Proven ability to deliver high standards of service.
• Strong communication and conflict resolution skills.
• Proactive in organising shifts and supporting the team.

Responsibilities

• Provide customers with a memorable experience each visit.
• Deputise for the management team and resolve issues.
• Coordinate the team during busy shifts to keep service smooth.
• Ensure the bar area remains safe, legal, and clean at all times.

Skills

Attention to detail

Customer service

Leadership

Team coordination

Problem solving

Job description

• Dept. L4/House: Flying Horse (Heald Green) - 01737

Company Description

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…