Team Leader

Card Factory; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader who will support the Store Manager, motivate the team and ensure customers leave with exactly what they came in for and a smile.

You will lead by example, drive store initiatives, keep communication flowing, and help others grow while sharpening your own skills, helping the store thrive.

Qualifications

• Proven leadership experience in a retail environment.
• Strong customer service focus and positive attitude.
• Ability to inspire and motivate a team.
• Excellent communication and listening skills.
• Committed to creating an inclusive and welcoming store culture.

Responsibilities

• Lead day-to-day store operations with confidence and care.
• Role model excellent service and uphold the Card Factory Way.
• Drive store initiatives and commercial performance while supporting the team.
• Identify growth opportunities and help colleagues develop their skills.

Skills

Leadership

Energy

Customer service

Growth mindset

Inclusivity

Job description

About The Role

We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.

What you’ll be doing:

You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills.

With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

What we’re looking for:

• Good leadership skills people want to follow—positive, proactive, and full of energy.


• You’re curious by nature, always learning, and eager to see the bigger picture.


• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.


• Step up, stay flexible, and set the tone by getting things done.


• You’re fair, open to feedback, and thoughtful in how you make decisions.


• You genuinely care about people, support growth, and help create a positive team vibe.

Why Join Us?

If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.