Team Leader

Card Factory; Connah's Quay; On-site; GBP 18,000 - 24,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise our store, support the Store Manager, and ensure every customer leaves with what they came in for and a smile.

You will lead by example, help others grow, drive store initiatives, keep communication flowing, and monitor performance to keep the team thriving.

If you’re proactive, people-focused, and ready to create a positive, inclusive vibe, join us and take the next step in your leadership journey.

Qualifications

• Leadership skills that inspire others and drive results.
• Curious, eager to learn and see the bigger picture.
• Inclusive mindset; values where everyone belongs and has a voice.
• Flexible and proactive; sets the tone and gets things done.
• Fair, open to feedback, and thoughtful in decision-making.
• Cares about people and helps grow the team.

Responsibilities

• Lead the day-to-day running of the store and deliver great customer experiences.
• Support the Store Manager and keep the team motivated in their roles.
• Drive commercial initiatives and ensure store targets are met.
• Lead by example and model Card Factory values and service standards.
• Foster growth and development within the team; maintain open communication.
• Monitor performance metrics and ensure smooth, thriving store operations.

Skills

Leadership

Customer service

Communication

Job description

We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!

In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.

What you’ll be doing:

You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

What we’re looking for:

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You’re curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Why Join Us?

If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.