Team Leader

Card Factory; Caerphilly; On-site; GBP 21,000 - 25,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise our Caerphilly store. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came for and a smile.

You’ll lead by example, help others grow, drive store initiatives, and maintain clear communication to foster a positive, inclusive vibe. By watching the numbers, you’ll keep the store running smoothly and the team thriving.

Qualifications

• Strong leadership skills to inspire a team.
• Excellent communication and a positive attitude.
• Able to multitask in a busy retail environment.
• Commitment to customer service and store standards.

Responsibilities

• Support the Store Manager and lead day-to-day store operations.
• Lead by example and drive great customer service across the team.
• Help grow team skills and maintain high store standards.
• Monitor performance and drive store initiatives to improve results.

Skills

Leadership

Team motivation

Communication

Customer focus

Job description

We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!

In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.

What you’ll be doing:

You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

What we’re looking for:

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You’re curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Why Join Us?

If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.