Team Leader

The Perfume Shop; Tewkesbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading retail company as a Team Leader in Tewkesbury, where you'll motivate a diverse team and ensure exceptional customer service. You'll support daily operations, coach staff, and help achieve key targets in a fast-paced environment. Enjoy benefits like discounts, holiday pay, and ongoing training opportunities.

Benefits

30 days holiday (pro-rata)

20% discount on perfume

Christmas commission based on store sales

Ongoing learning and training opportunities

Access to Wagestream for financial wellbeing support

Pension and health benefits

Qualifications

• Previous team leadership experience or sales advisor ready for the next step.
• Ability to build relationships and coach effectively.

Responsibilities

• Support the Store Manager with daily operations and team motivation.
• Coach and mentor staff to achieve store targets.
• Provide exceptional customer service.

Skills

Team Leadership

Coaching

Customer Service

Job description

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do, and a Spark to help achieve our vision.

The Role

Are you passionate about perfume and love people?

Do you want to be part of a supportive team and thrive in a fast-paced environment?

Every day, our Team Leaders work hard to ensure their team and customers feel valued, confident, and special.

As a Team Leader, you play an integral role in supporting the Store Manager with the daily operational running of the store. You will lead by example, motivating and supporting a diverse team to achieve key targets that drive the success of your store.

Details

Contracted Hours: 16.5
Contract Type: [Specify]

What You Will Do:

1. Coach and mentor staff, ensuring they are set up for success.
2. Motivate the team to achieve and exceed store and team targets, with incentives and prizes to recognize success.
3. Support the Store Manager with rosters, payroll, budgets, stock loss prevention, and store procedures.
4. Step in during the Store Manager's absence to keep everything running smoothly.
5. As a key holder, ensure the store is opened and closed at the correct times.
6. Provide exceptional customer service and lead your team by example.

What You Will Bring:

Talent, Passion, and Spark. We will provide you with the skills and training in perfume to succeed!

It really helps if you:

• Build relationships, coach, and mentor effectively.
• Enjoy teamwork and collective success.
• Love learning about perfume and upskilling.
• Are flexible with work patterns.
• Have previous team leadership experience or are an experienced sales advisor ready for your next step.

What You Will Get:

• Regular hours with a rota issued at least 4 weeks in advance.
• Christmas commission based on store sales and hours worked.
• 30 days holiday (pro-rata).
• 20% discount on perfume and participation in customer offers.
• Additional discounts with AS Watson partners, including Superdrug and 3 mobile.
• Opportunities for prizes and incentives based on performance.
• Ongoing learning and training opportunities.
• Access to Wagestream for financial wellbeing support.
• Pension, health, and wellbeing benefits, among others.

We encourage internal progression and offer apprenticeship schemes for all levels.

Due to high application volumes, only successful candidates will be contacted. We encourage you to apply for other roles of interest.

The Perfume Shop is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations will be provided to individuals with disabilities during the application and interview process.

The Perfume Shop is part of AS Watson Group, the world's largest international health and beauty retailer, operating over 16,500 stores under 12 brands in 28 markets, with over 130,000 employees worldwide. In FY2023, AS Watson recorded revenues of US$23 billion, serving over 5.5 billion shoppers annually through its O+O platforms, providing a tech-enabled retail experience offline and online.