Team Leader

Active Care Group; Tandridge; On-site; GBP 33,300 - 40,700; Full time

Benefits offered by this job

25 days plus bank holidays

Birthday off

Access to e-learning and training opportunities

Confidential Employee Assistance Programme

Nest Personal Pension account

Medicash Health Plan

Active Awards programme

Enhanced Sick & Maternity Pay

Job summary

A healthcare service provider in the UK is seeking a Team Leader for their Croydon and Caterham services to provide strong leadership in complex supported living. The role involves supervising staff, ensuring high-quality care, and implementing Positive Behaviour Support strategies. The ideal candidate will have substantial experience in residential or supported living services, with a focus on supporting individuals with complex needs and a commitment to person-centred care. This position requires flexibility, including weekend availability.

Qualifications

• Substantial experience in adult residential or supported living services.
• Experience with complex needs and learning disabilities.
• Proven ability to support others effectively.

Responsibilities

• Lead daily practice and ensure safe staffing levels.
• Support the induction and ongoing development of staff.
• Champion and embed a PBS framework across the service.

Skills

Leadership skills

Collaboration

Trauma-informed care

Person-centred care

Behaviour support strategies

Education

NVQ Level 3 Diploma in Health & Social Care (Adults) or equivalent

Job description

Overview

Team Leader – Croydon and Caterham services
Complex Care

We are looking for an experienced Team Leader to work across our Croydon and Caterham Services, Cedars Road, Byron Road and Oak Rise, to support our complex supported living services.

Role Purpose

• To provide strong, trauma‑informed and proactive leadership within a complex supported living service. The Complex Team Leader supports the delivery of high‑quality, person‑centred care through Positive Behaviour Support (PBS), ensuring that all care practices promote dignity, respect, independence and improved quality of life for the individuals supported.
• The role deputises for the Service Manager in their absence, taking operational responsibility for staff leadership, rota planning, quality assurance, incident management, and ensuring regulatory compliance. Working collaboratively with the Service Manager, the role supports the completion of audits, training compliance, data analysis, and service improvement initiatives.
• A core focus of the role is coaching, mentoring and upskilling staff to deliver trauma‑informed support, ensuring consistent implementation of PBS strategies, high‑quality recording, and meaningful analysis of trends to shape effective support plans.

Please note we are NOT able to offer sponsorship for this role and therefore will not be able to progress any candidates who require a certificate of sponsorship to work in the UK.

What you'll be working

• Full time hours
• 42 hours per week
• Location: Working across Croydon and Caterham services
• Salary: £37,000 per annum pro rata
• Weekend working is a requirement and is based on the needs of the service.

What you'll be doing

• Deputise for the Service Manager during periods of absence, ensuring continuity, safety and effective service operation.
• Lead daily practice across shifts, providing proactive guidance, coaching and decision‑making.
• Support with the management of rotas effectively to ensure safe staffing levels, skill‑mix and appropriate deployment of staff.
• Conduct return‑to‑work meetings, welfare checks and performance‑related conversations.
• Facilitate and lead supervisions, debriefs, reflective practice sessions and team huddles.
• Support the induction and ongoing development of staff, modelling trauma‑informed and PBS‑aligned approaches.
• Participate in On Call duties as the service requires.
• Champion and embed a PBS framework across the service.
• Review and analyze data from systems including Nourish and incident reports.
• Work with the Service Manager and PBS practitioners on Behaviour Support Plan updates.
• Ensure documentation and risk assessments are accurate and up to date.
• Contribute to quality assurance and regulatory inspection readiness.
• Support safe medication practices including audits and stock checks.
• Ensure support is person‑centred, empowering and promotes independence.
• Oversee personalised routines and meaningful activity plans.
• Support individuals with care needs, health tasks and community engagement.
• Maintain effective communication with families and professionals.

Health, Safety & Safeguarding

• Promote a culture of safety, transparency and safeguarding.
• Report and review incidents and concerns appropriately.
• Conduct environmental checks and health & safety tasks.
• Uphold dignity, rights and confidentiality at all times.

What you'll have

• Substantial experience working in adult residential or supported living services.
• Experience in Complex Care or similar services.
• Experience supporting individuals with complex needs, learning disabilities, autism, or physical health conditions is desirable.
• Experience in a Team Leader or similar role.
• Experience with behavioural support strategies (desirable).
• NVQ Level 3 Diploma in Health & Social Care (Adults) or equivalent.
• Ability to work collaboratively as part of a team and independently when required.
• Proven leadership skills and ability to support others effectively.
• Ability to remain calm and solution‑focused in challenging situations.
• Understanding of adult safeguarding, mental capacity, and person‑centred care principles.
• Strong understanding of PBS, trauma‑informed care and person‑centred practice.

Kindly refer to the attached Job description for detailed roles, responsibilities and requirements.

What to look forward to

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• …and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group