Team Leader

The Body Shop; Swindon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global beauty retailer seeks a Team Leader for its Swindon store. The role involves driving sales, coaching customer consultants, and ensuring an exceptional customer experience. Candidates should have strong customer service skills, a passion for the beauty industry, and the ability to work flexible hours. This position supports store management in achieving operational goals and team development.

Qualifications

• Experience working in customer service with a passion for beauty and retail.
• Ability to communicate effectively and demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers.

Responsibilities

• Support store management in driving sales and coaching customer consultants.
• Handle customer concerns and maintain store operations.
• Assist in training new staff and managing store opening/closing procedures.

Skills

Customer service experience

Interpersonal skills

Multitasking

Positive mindset

Job description

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop

More about the role

Customer Experience - As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns.

Delivery - As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop\'s operational standards including the completion of all audit documentation. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager.

Teamwork and People Management - Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We’re are looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand.

What we look for

• Experience working in customer service, have genuine passion for beauty and the retail industry
• Ability to communicate and listen effectively and demonstrate operational skills
• Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs
• A positive mindset with the willingness to develop.
• Ability to multitask, manage time and work flexible hours