Team Leader

The Body Shop; Greater London; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

50% staff discount

Paid volunteer days

Opportunities for growth

Encouragement for inclusion networks

Job summary

A leading beauty retailer in Greater London is seeking an aspirational leader to support the Store Management team in driving retail excellence. You will handle customer concerns, enhance the store layout, and drive customer loyalty. Ideal candidates possess customer-facing experience and a strong passion for beauty. The role offers opportunities for growth, comprehensive training, a 50% discount on products, and paid volunteer days.

Qualifications

• Experience in a customer facing role and a genuine passion for beauty and the retail industry.
• Ability to communicate and listen effectively.
• Demonstrate operational skills and multitask.

Responsibilities

• Support Store Management in driving retail excellence and strong sales results.
• Handle customer concerns and share feedback with management.
• Develop customer loyalty and coach Customer Consultants.

Skills

Customer facing experience

Communication skills

Interpersonal skills

Multitasking

Time management

Job description

Your role in a nutshell

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your teammates to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively as much as possible using available resources
• Creatively support upkeep of store layout & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
• Working with the Store Management team to:
  • Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
  • Ensure development of customer loyalty to further build The Body Shop brand
  • Meet sales & performance targets
  • Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants

What we look for

• Experience in a customer facing role and a genuine passion for beauty & the retail industry
• Ability to communicate & listen effectively & demonstrate operational skills
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself
• Ability to multitask, manage time & work flexible hours
• Ability to work independently with minimal direction

What we offer

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% staff discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network