Team Leader

THE BODY SHOP; Livingston; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Comprehensive onboarding

Staff discount 50% on regular products

Staff discount 30% on gifts

Paid volunteer days

Green apron

Living wage alignment

Opportunities to grow with the brand

Inclusion & Belonging Networks access

Job summary

The Body Shop in the United Kingdom is seeking an aspirational leader to support the Store Management team in delivering retail excellence and an engaging customer experience. You will coach Customer Consultants, drive campaigns and activism, and help shape a customer-focused store environment.

You will contribute to developing loyalty, meeting sales and performance targets, and aiding recruitment and onboarding of new team members while maintaining The Body Shop's purpose-driven values.

Qualifications

• Experience in a customer-facing role and passion for beauty/retail.
• Able to communicate clearly and listen effectively.
• Strong interpersonal skills to build rapport and find solutions.
• Positive mindset with willingness to develop and learn.

Responsibilities

• Handle customer concerns efficiently and share feedback with Store Management.
• Resolve problems proactively using available resources.
• Assist with store layout, visual merchandising, inventory, and operations.
• Model flexible, responsible leadership and mentor team members.
• Develop knowledge of the beauty market, competitors and products.
• Collaborate with Store Management to drive customer engagement and loyalty; meet sales targets; support recruitment and onboarding.

Skills

Customer facing

Retail industry

Communication

Interpersonal skills

Multitasking

Independent work

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you'll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solves effectively & proactively as much as possible using available resources
• Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
• Working with the Store Management team to: o Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life o Ensure development of customer loyalty to further build The Body Shop brand o Meet sales & performance targets o Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants

What we look for

• Experience in a customer facing role and a genuine passion for beauty & the retail industry
• Ability to communicate & listen effectively & demonstrate operational skills
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself
• Ability to multitask, manage time & work flexible hours
• Ability to work independently with minimal direction

What we offer

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% staff discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Collaborative Skills

Purpose

Personal Conduct

Leadership

Commerciality