Team Leader

TN United Kingdom; Swansea; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join an established industry player as a Team Leader in a vibrant retail environment. This role offers the chance to inspire a team while delivering exceptional coffee experiences. With a starting pay that increases with training, you will take on leadership responsibilities, engage in daily operations, and create memorable moments for customers. Enjoy a range of perks, including discounts and a retirement plan, while contributing to a company that values passion, warmth, and diversity. If you're ready to make a difference and grow in your career, this opportunity awaits you.

Benefits

Free handmade drinks during shifts

50% discount on food and bottled drinks

Costa Coffee Retirement Plan

Life Insurance & Income Protection

Cycle to Work Scheme

Share Incentive Plan

Discounts on gym memberships

Feel Good discounts platform

Qualifications

• Experience in team leadership within a retail environment.
• Strong customer service skills and a passion for coffee.

Responsibilities

• Lead shifts and support team members in delivering excellent customer experiences.
• Train and accredit new Baristas to ensure high standards.

Skills

Team Leadership

Customer Service

Reliability

Training and Development

Sales Maximization

Job description

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Team Leader

Fforest-fach, Swansea, UK Req #72328 23 July 2024

Team Leader (Barista Maestro) - Swansea Retail Park - 30 hours per week - Permanent

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

Starting pay of £12.33 – 13.33 per hour, rising with training to £12.83-13.83 (depending on store location)

As a Barista Maestro, you’ll have your first taste of leadership responsibility, accountability, and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing, and other engaging activities. Every day, you’ll be dedicated to creating uplifting experiences for our customers and inspiring your team to keep customer service at the heart of everything they do.

What’s involved?

1. Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
2. Maximizing people's talents to boost sales
3. Training and accrediting new Baristas
4. Getting familiar with new recipes and ranges, and sharing the exciting news with the team
5. Driving high standards every time, whether through the quality of an espresso or monthly coffee excellence scores

A bit about you

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Barista Maestro?

1. Reliability to open and close the store safely and on time
2. Team leadership experience in a dynamic environment
3. Desire to share responsibility
4. A love of turning knowledge into actionable ideas to help your store succeed
5. Willingness to learn, be bold, brave, and action-oriented
6. Flexible approach and can-do attitude, as each day offers new challenges

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

1. Free handmade drinks during shifts plus 50% discount on food and bottled drinks
2. Costa Coffee Retirement Plan with matching contributions
3. Life Insurance & Income Protection Cover (if you join our pension scheme)
4. Costa Discount App – 50% off food & drinks in Costa stores when not working
5. Cycle to Work Scheme for savings on bikes and accessories
6. Share Incentive Plan – opportunity to become a Coca-Cola shareholder
7. Salary Sacrifice Pension Scheme with up to 10% matched contributions
8. Shoes for Crews – discounted shoe purchase scheme
9. Discounts on gym memberships & fitness accessories
10. Feel Good discounts platform and app for cashback and savings at various retailers

Additionally, you'll participate in fundraising activities for our Costa Foundation, supporting children in coffee-growing communities to access quality education.

A bit about us

Our values at Costa Coffee are Passion, Warmth, Trust, and Courage. We’re the UK’s No. 1 coffee brand for 14 consecutive years. Join a genuine, passionate, and warm team that loves coffee and delivering great experiences to customers, communities, and colleagues.

We promote diversity of thought and ideas, encouraging fearless work, mutual support, continuous learning, and growth. Individuality is championed, and everyone is included. Be yourself at Costa.

For reasonable adjustments and general queries, please contact us.

Other details

• Job Function (REQUIRED FIELD): Retail Operations - Team Leader
• Pay Type: Hourly
• Employment Indicator: Permanent
• Minimum Hiring Rate: £12.33
• Job Start Date: 26 July 2024
• Location: Fforest-fach, Swansea, UK