Team Leader

Greene King; Sutton Coldfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Career development

Staff discounts

Employee assistance program

Maternity/paternity policies

Menopause friendly employer

Inns and hotels discounts

Refer a friend bonus

Wage access (Wagestream)

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide a pub shift, ensuring the team has what it needs for smooth service and high standards. You will keep customers happy by delivering a warm, efficient experience and stepping in for management when needed.

Join a lively pub environment under a well-known brand, with opportunities to develop across our network. A strong English proficiency and a proactive, can-do attitude are essential for this role.

Qualifications

• Attention to detail in every pour and service.
• Ability to lead shifts and resolve issues in the manager’s absence.
• Coordinate a busy team to ensure smooth service.
• Maintain safety, legality and cleanliness of the bar.
• Clear spoken and written English to perform safety and allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and handle issues when they arise.
• Organise and coordinate the team during busy shifts.
• Keep the bar safe, legal, and clean, addressing issues quickly and safely.

Skills

Detail orientation

Leadership by example

Adaptability

Positive attitude

English proficiency

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Flaming Grill, where we’re famous for flame grilled food and sizzling skillets. We’re all about creating a lively atmosphere in our pubs, providing the perfect setting for our customers to enjoy the action of a game with a great choice of drinks.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.