Team Leader

greene king; Kempton Park; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career development opportunities

33% discount for you and 15% for loved ones

Free employee assistance program

50% discount at Greene King Inns

Referral bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King in Sunbury-on-Thames is looking for a Team Leader to guide the team and maintain high standards. The role includes providing exceptional customer experiences, deputising for management, and ensuring the bar runs smoothly and safely. You will need to be a role model for service excellence and maintain a positive team environment. Benefits include career development opportunities and significant discounts across various brands.

Qualifications

• Great eye for detail, ensuring high standards.
• Role model for customer service.
• Ability to adapt to challenges during shifts.
• Positive attitude and teamwork.

Responsibilities

• Provide memorable experiences for customers.
• Deputise for management in their absence.
• Organise the team during busy shifts.
• Ensure bar safety and cleanliness.

Skills

Customer service

Team leadership

Problem-solving

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Benefits

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more ...

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can‑do attitude and be a real team player.