Team Leader

Hungry Horse - Bra_104; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development opportunities

Brand discounts

Employee assistance program

Wagestream access

Retail discounts

Job summary

Hungry Horse is seeking a Team Leader to guide the on-shift team, ensuring smooth service and high standards for every guest. You’ll model excellent customer care while supporting colleagues during busy periods and working closely with management to resolve issues promptly.

Ideal candidates will lead by example, manage day-to-day operations, and maintain a safe and clean bar environment. If you thrive in a fast-paced team, this role offers training, development, and the chance to advance within

Qualifications

• Experience leading a hospitality or retail team on shift.
• Proven ability to deliver excellent customer service.
• Strong multitasking and rota/shift coordination skills.

Responsibilities

• Lead the shift and ensure smooth operation.
• Provide customers with a memorable experience.
• Deputise for management and resolve issues during absence.
• Maintain safety, legality, and cleanliness of the bar at all times.

Skills

Leadership

Customer service

Team coordination

Problem solving

Job description

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…