Team Leader

Greene King; Spencers Wood; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Pension contribution

Career development / Apprenticeship

Staff discounts – 33% for you, 15% for

Employee assistance programme

Maternity/paternity policies

Menopause friendly employer

Staff discounts at inns/hotels – 50%

Refer a friend bonus up to £1,500

Wagestream

Retail discounts

Job summary

Greene King's Chef & Brewer brand is seeking a Team Leader to guide a busy pub shift with energy and care. You’ll ensure excellent customer service, lead by example, and keep the bar running smoothly by coordinating the team, maintaining standards and safety.

You’ll support the management duo, handle issues on shift, and foster a welcoming, can-do team culture. Join us to enjoy a competitive salary, pension contributions and the chance to progress through our apprenticeship and training

Qualifications

• Experience in a customer-facing role within a pub/restaurant environment.
• Ability to lead a team during busy shifts and deputise for management.
• Knowledge of safety, legal, and allergen controls relevant to food & drinks service.

Responsibilities

• Lead and motivate the team to ensure smooth shift operations.
• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for management and resolve issues during the shift.
• Maintain bar safety, cleanliness and legal compliance at all times.

Skills

Customer service

Team leadership

Shift coordination

Safety compliance

Attention to detail

English proficiency

Allergen controls

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy. Qualifications As a Team Leader, you will ...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.
  Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.
• You’ll receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more ...