Team Leader

Southern Co-op; Southampton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Job summary

Southern Co-op in Southampton is seeking a Team Leader to energise the store, inspire colleagues and deliver an outstanding customer experience every day.

You’ll help manage day-to-day operations, support local community engagement and ensure the store runs safely and smoothly. The role offers full training, 36 hours per week across four days, with shifts including mornings, evenings and weekends.

Qualifications

• No prior management experience required; training provided.
• Excellent communication and customer service skills.
• Ability to work as part of a team and learn quickly.

Responsibilities

• Support store operations and services, including Post Office, Parcel Services, and Home Delivery.
• Engage with and support the local community.
• Assist day-to-day store management and cover Store Manager when needed.
• Lead by example to deliver an excellent customer experience.
• Develop colleagues to drive store growth and success.

Skills

Communication

Self-motivated

Team leadership

Job description

We’re looking for a Team Leader to help drive our store forward - someone who can inspire others, champion our values, and deliver an outstanding experience for every customer who walks through the door.

This role is all about bringing energy, organisation, and a positive attitude to the team. Previous experience in a similar position is great, but not essential - if you’re self-motivated, a great communicator, and ready to learn, we’ll provide full training and support to help you succeed.

What you’ll be doing…

• Supporting all aspects of store operations, including the Post Office, Parcel Services, Local Suppliers, Community Programme, Too Good To Go, and Home Delivery
• Engaging with and supporting the local community
• Assisting with the day-to‑day management of the store, ensuring it’s safe, legal and running smoothly - and stepping up in the Store Manager’s absence
• Leading by example and supporting your team to deliver a consistently excellent customer experience
• Contributing to the growth and success of the store by developing your colleagues and helping them thrive

This is a full-time position of 36 hours per week, worked over 4 days. Flexibility is important, as shifts will include mornings, evenings and weekends.

*You may also be required to obtain a personal licence to sell alcohol — full training will be provided.*

At Southern Co-op, we’re not just another shop on the high street - we’re here for our communities. . Now, we’re looking for a Team Leader. who’ll be right there with the Store Manager, inspiring the team, creating a great experience, and making a real difference every day.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.

We want to put U in Southern Co-op — start your new career now.