Team Leader

TN United Kingdom; Salisbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to enhance customer experiences and drive operational excellence. In this pivotal role, you will support the Store Manager, lead teams, and ensure exceptional service standards. With a commitment to celebrating life moments, this position offers the chance to thrive in a fast-paced environment while contributing to a significant business strategy aimed at becoming a leading Omni-channel retailer. Join a passionate team that values your contributions and supports your professional growth.

Benefits

25% colleague discount

Financial wellbeing support

Seasonal incentive schemes

Retail management apprenticeship programs

Discounted gym memberships

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills with a positive, forward-thinking approach.
• Passionate about customer service and team engagement.

Responsibilities

• Support the Store Manager in achieving commercial growth goals.
• Lead store teams in the absence of the Store Manager.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Team Player

Data Analysis

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & Company Overview

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year business strategy aiming to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, education tools, and salary advance
• Seasonal incentive schemes
• Retail management apprenticeship programs with local providers and access to internal learning networks
• Discounted gym memberships and mobile phone contracts
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial wellbeing