Team Leader

Heritage - BRA_208; Portsmouth; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Brand discounts

Family discounts

Employee assistance

Maternity/Paternity policies

Menopause friendly

Refer a friend bonus

Wagestream

Retail discounts

Job summary

Greene King pubs in Portsmouth are seeking a Team Leader to guide the shift, ensuring the team has what they need and customers receive a memorable experience. You will deputise for management, coordinate the team during busy periods, and ensure the bar remains safe, legal and welcoming.

As a role model for service excellence, you’ll support staff development and maintain high standards across service, safety, and allergen controls.

Qualifications

• Proven customer service excellence and ability to lead a team.
• Ability to deputise for management and resolve issues.
• Coordinate a team during busy shifts to maintain standards.
• Maintain bar safety, legality and cleanliness.
• Clear spoken and written English for safety and allergen controls.

Responsibilities

• Lead the shift to ensure smooth operation and high service levels.
• Deputise for management and resolve issues promptly.
• Coordinate the team during busy periods for seamless service.
• Maintain a safe, compliant and clean bar environment.

Skills

Customer service

Leadership

Adaptability

Team player

English proficiency

Job description

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Job Description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you'll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We're all about rewarding our team’s hard work, that’s why…

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.