Team Leader

Travelex Limited; Paisley; On-site; GBP 29,000; Full time

Job summary

Join a leading foreign exchange provider as a Team Leader in Paisley. You'll manage a team within a busy airport environment, ensuring customer satisfaction and adherence to compliance. With a competitive salary and a range of benefits, this role is ideal for someone passionate about service and team dynamics.

Benefits

Free Parking

25 days plus bank holidays

Employee discount platform

Employee Assistance Program

Life & Dental Insurance

Critical Illness Cover

Qualifications

• Experience in HR processes such as investigations and performance management.
• Strong communication skills to build relationships.
• Sales experience with focus on KPIs and coaching.

Responsibilities

• Lead and develop a team to achieve performance targets.
• Ensure adherence to legal and regulatory standards.
• Manage team scheduling and provide support in operations.

Skills

Communication

Sales

Team Management

Coaching

Customer Service

Job description

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Job Type: Permanent

Hours per week: 37.5

Salary: £28,275.00

Working Patterns: Between 4.00am and 11pm

Shift patterns: between Monday and Sunday

Benefits

• Free Parking onsite at for your shift
• 25 days plus bank holidays
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Life & Dental Insurance, Critical Illness Cover
  
  

Current Job Not Taking You Places?

Exchange your job for a new career with limitless destinations at Travelex.

Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Team Leader.

You will be at the heart of a bustling airport environment where thousands of customers are taking trips for business or personal, whether it is an “early bird” flight or “taking a red eye” we want to ensure that their travel money needs are fulfilled!

As a Team Leader you will lead by example, managing, motivating and developing a team to achieve the best possible results to deliver a great customer experience; creating an inclusive workplace environment where all employees are valued.

What will you be doing?

• Building strong relationships with the surrounding business & creating a positive working environment for Travelex staff
• Driving performance and improvement along with general management duties & responsibilities
• Monitoring and implementing best practice around legal and regulatory standards and adhering to Travelex compliance procedures
• Positive people management, which will include rostering, coaching and supporting your team through regular performance review
• Being ready to ‘roll up your sleeves’ providing support when required with processing foreign exchange transactions accurately and efficiently
• Being able to adapt to working under pressure due to seasonal periods
• Effectively communicating with both customers and colleagues
  
  

What do I need to have?

• Formal HR process experience- You’ll need to have experience in Return to works, investigations, disciplinary and performance management.
• Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
• Sales Experience – Be able to drive your team to success by using KPIs and effective Coaching and Development

What does the interview process look like?

• Step 1 – Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
• Step 2 – You’ll be invited to a face-to-face interview at the airport to meet with our Bureau Manager. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that’ll you’ll complete.
• Step 3 – If successful we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.
  
  

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Financial Services, Consumer Services, and Retail

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