Team Leader

Card Factory; Prestwick; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading retailer as a Team Leader, providing exceptional service and ensuring operational excellence. You will support the Store Manager while leading your team to achieve commercial growth and a culture focused on customer satisfaction. With numerous benefits and a commitment to staff wellbeing, this role offers a great opportunity in a dynamic retail environment.

Benefits

25% colleague discount in-store and online

Financial wellbeing support and education tools

Salary advance and seasonal incentive schemes

Retail management apprenticeships

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates strong leadership skills.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams ensuring high standards and exceptional service.
• Drive store success through customer experience and operational excellence.

Skills

Leadership

Customer service

Engagement

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and developing a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support and education tools
• Salary advance and seasonal incentive schemes
• Retail management apprenticeships with local providers and access to a virtual learning network
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support