Team Leader

Soccer Shack; Northampton; Vor Ort; GBP 15.000 - 21.000; Teilzeit

Benefits dieser Stelle

Discounted or free food

Employee discount

Free parking

On-site parking

Zusammenfassung

Soccer Shack is seeking a dedicated Team Leader to oversee daily operations and guide the team in delivering outstanding customer service.

You will manage front-of-house duties, upsell products, and ensure a clean, safe environment for staff and guests. Prior hospitality and customer service experience are essential, with the ability to stay calm under pressure in a fast-paced venue.

Qualifikationen

• Previous customer service experience essential.
• Working in hospitality experience essential.
• Excellent time management to handle multiple tasks.
• Strong communication and teamwork skills.

Aufgaben

• Lead and guide team members on daily operations.
• Engage with customers to deliver excellent service and upsell products.
• Maintain clean, safe venue and assist with busy periods.
• Handle cash/card transactions accurately.
• Support kitchen staff with basic tasks when needed.

Kenntnisse

Customer service

Hospitality

Time management

Communication

Upselling

Jobbeschreibung

Full job description

Overview
We are seeking an enthusiastic and dedicated Team Leader to join our dynamic team.

As a Team Leader you will play a crucial role in delivering exceptional service and maintaining the high standards of our establishment. You will be involved in various aspects of Customer Service and Customer interaction, Leading and Guiding the other Team Members and ensuring a clean and safe environment for both staff and customers.

If you have a passion for Football, experience in hospitality and working with community and enjoy working in a fast-paced setting, we would love to hear from you!

Responsibilities

• Leading and Guiding the Team Members
• Managing Customers on daily basis
• Engage with customers to provide excellent service and promote our Products & Services through effective upselling techniques.
• Maintain cleanliness and organisation within the venue.
• Collaborate with team members to ensure smooth operations during busy periods.
• Manage time effectively to complete tasks efficiently while maintaining quality.
• Support kitchen staff with basic culinary tasks as needed.
• Handle cash / card transactions accurately.

Qualifications

• Previous Customer Service experience essential.
• Working in hospitality experience essential
• Excellent time management skills to handle multiple tasks simultaneously.
• Ability to work well under pressure in a fast-paced environment.
• A positive attitude and strong communication skills are essential for teamwork and customer interaction.
• Experience with upselling techniques is advantageous but not mandatory.

Join us as a Team Leader and contribute to creating memorable experiences for our Staff, Customers & Guests!

Job Types: Part-time, Permanent

Pay: From £12.80 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person