Team Leader

Greene King; Hanley; Sur place; GBP 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

Career development

Staff discounts 33%

Pension contribution

Employee assistance program

Maternity/paternity policies

Menopause Friendly Employer

Inns and hotels discounts 50%

Refer a friend bonus (up to £1,500)

Wagestream

Retail discounts up to 30%

Résumé du poste

Greene King is seeking a Team Leader for its Hungry Horse pub. You’ll lead by example, ensuring the shift runs smoothly and customers are kept happy, while supporting the team to maintain high standards and safe, compliant operations.

You’ll play a key role in delivering a great guest experience, deputising for management when needed and guiding the team through busy periods with a hands-on, positive approach.

Qualifications

• Provide customers with a heartfelt and memorable experience that reflects the brand.
• Deputise for the management team and resolve issues as they arise.
• Help organise and coordinate the team during busy shifts to maintain smooth service.
• Ensure the bar operates safely, legally, and with high standards of cleanliness.

Responsabilités

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve issues.
• Help organise and coordinate the team during a busy shift.
• Ensure the bar is safe, legal and clean, addressing issues quickly and safely.

Connaissances

Attention to detail

Customer service

Team leadership

Adaptability

English proficiency

Description du poste

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.