Team Leader

Card Factory; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Card Factory, le principal détaillant britannique de cartes de voeux et de cadeaux, recherche un Team Leader. Ce rôle essentiel soutient le manager de magasin pour favoriser la réussite commerciale et une culture d'équipe axée sur le client. Les candidats doivent avoir des compétences en leadership et un engagement envers le service. Joe offre des avantages attractifs y compris des réductions en magasin et un soutien au bien-être financier.

Benefits

25% de réduction pour les collègues

Soutien au bien-être financier

Programmes d'incentive saisonniers

Opportunités de formation au détail

Accès à du contenu d'apprentissage et de développement

Réductions dans les détaillants britanniques

Programme d'assistance aux employés

Qualifications

• Passionné par l'expérience client et capable de diriger une équipe.
• Capacité à analyser les données de performance du magasin.
• Orientation commerciale et engagement envers le service.

Responsibilities

• Soutenir le manager de magasin pour atteindre la croissance commerciale.
• Diriger les équipes de magasin en l'absence du manager.
• Assurer des normes élevées et un service exceptionnel.

Skills

Leadership

Excellence du service client

Esprit d'équipe

Pensée positive

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture that prioritizes the customer. You will lead store teams in the absence of the Store Manager, ensuring great standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support (education tools, salary advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click apply now. We reserve the right to close this vacancy early once sufficient applications are received. Apply early to avoid disappointment.

Location: Clanell Rd, Hunsbury Centre, Northampton, United Kingdom