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Team Leader

Card Factory

Newry

On-site

GBP 20,000 - 30,000

Full time

30+ days ago

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Job summary

Join a forward-thinking company as a Team Leader, where your passion for customer service will shine. In this role, you will support the Store Manager in driving commercial growth and fostering a team culture focused on customer satisfaction. Your leadership skills will be key in guiding your team to deliver exceptional service every day. With a commitment to employee development and a vibrant work environment, this position offers genuine prospects for career growth. If you are enthusiastic, engaging, and ready to celebrate life's moments with customers, this is the opportunity for you!

Benefits

25% Colleague Discount
Financial Education Tools
Salary Advance
Seasonal Incentive Schemes
Retail Apprenticeships Opportunity
Access to Learning and Development Content
Discounts Across UK Retailers
Employee Assistance Programme

Qualifications

  • Demonstrate good leadership skills and a positive approach.
  • Comfortable reviewing store performance data and driving service excellence.

Responsibilities

  • Support Store Manager in achieving commercial growth and team culture.
  • Lead store teams to deliver exceptional service and standards.

Skills

Leadership Skills
Customer Service Excellence
Commercial Awareness
Data Review Skills
Team Player

Job description

Must be fully flexible to work, weekdays, evenings and weekends

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate
  • You will be as passionate about celebrating our customers’ life moments as we are.
  • Is customer centric with a passion for driving excellence service.
  • You will be able to demonstrate good leadership skills.
  • Positive forward-thinking approach.
  • Is comfortable reviewing store performance data.
  • Commercially minded.
  • Is an engaging and enthusiastic team player.
Package Description
About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

  • 25% Card Factory colleague discount in-store and online
  • Financial Wellbeing Support
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Opportunity to apply for Retail Apprenticeships
  • Access to blended learning and development content
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

Location: Unit 2 Damolly RP Newry NI, United Kingdom

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