Team Leader

Care Outlook Community; Newbury; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

Company-issued mobile phone

Ongoing support and Professional Development

20 Days Holiday plus Bank Holidays

Opportunity to work in an expanding care provider

Job summary

Care Outlook Community in Newbury is seeking a Team Leader to oversee the extra care service in Audrey Needham & Redwood House. The role includes direct management of the care team, ensuring high-quality service delivery, and compliance with CQC standards.

The ideal candidate will have a commitment to improving people's lives, flexible availability, and an understanding of CQC regulations. This position offers a competitive salary, professional development opportunities, and 20 days holiday plus bank holidays.

Qualifications

• 100% committed to helping improve the quality of life of vulnerable people.
• Flexibility to cover on call to meet the needs of the business.
• Knowledge of CQC standards and CQC Compliance.

Responsibilities

• Direct Management of the care team with appraisals and training.
• Creating and managing customer care plans and staff rotas.
• Ensure compliance with CQC regulations and best care standards.

Skills

Commitment to improving quality of life

Knowledge of CQC standards

Flexibility to cover on-call

Education

NVQ Level 3 Health & Social Care

Job description

We are recruiting for a Team Leader to maintain and develop our extra care service in Audrey Needham & Redwood House in West Berkshire.

Responsibilities

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
• Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
• Work with the Recruitment Team to ensure sufficient current and future staffing levels
• Provide care services to service users in an emergency, arrange emergency cover when required, and cover calls reasonably where needed
• Ensure that the telephones are answered promptly and people are spoken to in a polite and respectful manner
• Work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the on-call rota
• Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

Benefits

• Salary - £27,000
• Company‑issued mobile phone
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding, leading home care provider

Qualifications & Requirements

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving Licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)