Team Leader

Card Factory; Newark and Sherwood; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join the UK's leading retailer of greeting cards as a Team Leader to drive store success and enhance customer experience. You will support the Store Manager, lead teams, and engage in a rewarding working environment with opportunities for growth.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to training and development content

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers' life moments.
• Comfortable reviewing store performance data.
• Positive and forward-thinking approach.

Responsibilities

• Support the Store Manager in achieving goals and delivering commercial growth.
• Lead store teams and ensure high standards of customer service.
• Drive the success of stores with a focus on operational excellence.

Skills

Strong leadership skills

Customer-centric

Engaging team player

Commercially minded

Job description

Please note this role is a fixed term contract.

Role Responsibilities

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving their goals to deliver commercial growth and develop a team culture centered on excellent customer service. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Information

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omnichannel retailer. This involves significant investment in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including financial education tools and salary advances
• Seasonal incentive schemes
• Opportunities for retail apprenticeships
• Access to training and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This is an exciting role with genuine prospects for the right candidate. If you are interested and align with your career aspirations, click "apply now".

We reserve the right to close this vacancy once sufficient applications are received. We recommend applying early to avoid missing out, as applications are reviewed regularly.