Team Leader

Card Factory; Monmouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retailer is seeking a passionate Team Leader to enhance customer experience and drive store success. You will support the Store Manager and lead teams, ensuring high standards of service. Join a dynamic environment with opportunities for growth and development.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentives

Opportunities for Retail Apprenticeships

Access to learning and development content

Discounts at numerous UK retailers

Employee Assistance Programme

Qualifications

• Demonstrates strong leadership skills.
• Comfortable reviewing store performance data.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.

Skills

Leadership

Customer-centric

Engaging

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on the customer. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a drive for excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Overview

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true Omni-channel retailer, investing in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Education Tools, Salary Advance)
• Seasonal incentives
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts at numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click 'Apply now'. We may close the vacancy early once enough applications are received, so apply promptly.

Location: 65 Monnow Street, Monmouth, United Kingdom