Team Leader

Co-Operative Energy Ltd; Metropolitan Borough of Solihull; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Developm​

Enhanced Maternity, Paternity and ?

Job summary

OurCoop is seeking a proactive Team Leader to oversee daily store operations, coach colleagues and drive sales to hit targets. You’ll support managers, coordinate the team and ensure a fantastic customer experience.

The role may involve evenings and weekends, with a focus on customer service, product knowledge and resolving issues professionally. A supervisory background is desirable but not essential, with full training provided.

Qualifications

• Customer service mindset with focus on store experience
• Leadership and ability to motivate a team
• Strong communication and listening skills
• Ability to handle customer complaints professionally

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience
• Motivating and supporting the team by leading from the front
• Having a sound understanding of our products and offering guidance to our customers
• Taking ownership of customer complaints and dealing with them professionally

Skills

Customer service excellence

Team leadership

Communication skills

Problem solving

Job description

Being a Team Leader with OurCoop is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Team Leader would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Motivating and supporting the team by leading from the front
• Having a sound understanding of our products and offering guidance to our customers
• Taking ownership of customer complaints and dealing with them professionally

Who are we looking for?

Our ideal candidate will be;

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! You may just be the candidate we are looking for and we believe in transferrable skills. Some prior experience in a supervisory role is desired but not essential.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!