Team Leader

BMS Performance Ltd.; Manchester; Hybrid; GBP 35,000 - 70,000; Full time

Benefits offered by this job

Life Assurance

Free On-Site Gym

Employee Assistance Programme

Job summary

BMS Performance Ltd. in Manchester is seeking an experienced Inside Sales Team Leader to manage a high-performing team of Inside Sales Executives.

This hybrid role focuses on day-to-day performance, coaching, recruitment and driving targets, with uncapped commission and an OTE of £65,000-£70,000.

You will mentor up to 9 reps and report to the sales leadership team.

Qualifications

• Experience managing inside sales or telesales teams.
• Proven ability to coach and develop high-performing teams.
• Experience using CRM systems and sales analytics.

Responsibilities

• Lead and develop a team of up to 9 Inside Sales Executives.
• Coach and motivate team to achieve targets.
• Monitor KPIs and provide performance reviews.
• Oversee recruitment and onboarding of new team members.
• Ensure leads and opportunities are actioned promptly.
• Report performance to senior management.
• Maintain CRM compliance and sales processes.

Skills

Team management

Coaching

KPIs tracking

Performance reviews

Recruitment

CRM proficiency

Sales reporting

Outbound sales

Tools

CRM software

Job description

Inside Sales Representative – Team Leader

Location: Hybrid – 3 days per week in the office, based in Manchester

Salary: £35,000 + Uncapped commission

OTE: £65,000-70,000 – genuinely achievable

Bonus: Guaranteed bonus for the first 3 months

We are currently recruiting for an experienced Inside Sales Team Leader to manage and develop a high-performing team of Inside Sales Executives.

This is a fully people-management focused role, responsible for the day-to-day performance, development and motivation of a team of up to 9 Inside Sales Executives.

You’ll play a key role in ensuring the team consistently delivers against its activity and sales objectives, whilst creating a positive, accountable and high-performance culture.

The role

As Inside Sales Team Leader, you will be responsible for:

• Managing a team of up to 9 Inside Sales Executives
• Coaching, developing and motivating the team to achieve and exceed targets
• Monitoring individual and team performance against agreed KPIs and sales metrics
• Holding regular 1-to-1s and performance reviews
• Identifying performance gaps and putting appropriate coaching and development plans in place
• Ensuring all leads and opportunities are actioned promptly and effectively
• Monitoring lead conversion and identifying ways to improve conversion rates
• Reviewing call activity, pipeline and performance data
• Providing regular performance reports to senior management
• Setting clear expectations around activity, quality and performance
• Creating a culture of accountability, engagement and continuous improvement
• Working closely with the wider sales team to ensure opportunities are maximised
• Supporting the onboarding and development of new team members
• Taking responsibility for recruitment when additional team members are required
• Conducting interviews and supporting the selection and onboarding process
• Ensuring the team follows agreed sales processes and CRM procedures

Team & performance management

A key part of the role will be getting the best out of the team.

You’ll need to be comfortable analysing performance data and using it to identify where individuals or the wider team can improve.

You’ll regularly review metrics such as:

• Outbound call activity
• Lead response times
• Appointments/opportunities generated
• Conversion rates
• Individual performance against target
• Pipeline activity
• Lead follow-up
• Quality of customer interactions

You’ll then use this information to coach, motivate and improve performance, rather than simply reporting the numbers.

About you

We’re looking for an experienced sales professional who has previously managed or led an inside sales, telesales, BDE, SDR or business development team. This could have been in the capacity of a player/manager looking to step up into a role that is purely managing a team.

You’ll ideally have experience of:

• Managing a team of outbound sales professionals
• Coaching and motivating salespeople
• Managing against KPIs and targets
• Analysing sales performance and activity data
• Improving conversion and sales performance
• Conducting regular 1-to-1s and performance reviews
• Recruitment and onboarding
• Working in a high-volume outbound sales environment
• Using CRM systems and sales reporting tools

Most importantly, you’ll be a hands-on, supportive and commercially focused leader who enjoys developing people and creating a high-performance culture.

What’s on offer?

• £35,000 basic salary + Uncapped Commission (Guaranteed commission in the first 3 months)
• Hybrid working – 3 days per week in the office
• Life Assurance, Free On-Site Gym + Employee Assistance Programme
• Genuine opportunity to make a significant impact on team performance
• Supportive and commercially focused environment
• Opportunity to develop and progress within a growing sales organisation

If you’re an experienced sales leader who enjoys coaching people, improving performance and building high-performing inside sales teams.