Team Leader

Card Factory; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retailer is seeking a Team Leader to drive store success and enhance customer experience in Manchester. The role involves supporting the Store Manager, leading teams, and fostering a culture of excellent service, while benefiting from development opportunities and employee support.

Benefits

25% colleague discount in-store and online

Financial Education Tools

Salary Advance

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts at hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Demonstrates strong leadership skills.
• Customer-centric with a passion for delivering excellent service.
• Comfortable reviewing store performance data.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional service daily.

Skills

Leadership

Customer Service

Commercial Awareness

Positive Attitude

Team Player

Job description

Role Responsibilities

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving commercial growth and developing a team culture centered around excellent customer service. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts at hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If it aligns with your career goals, click "apply now".

We reserve the right to close this vacancy early once sufficient applications are received. Apply early to avoid missing out, as applications are reviewed regularly.

Location: New Arkwright Way, Manchester, United Kingdom