Team Leader

Card Factory; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer in greeting cards is seeking a passionate Team Leader to enhance customer experiences and operational excellence. This role involves supporting the Store Manager, leading teams, and is perfect for those who thrive in a customer-centric and dynamic retail environment.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to training and development content

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills.
• Customer-focused and service-driven.
• Ability to analyze store performance data.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional customer service.

Skills

Leadership

Customer-centric

Data analysis

Commercial awareness

Enthusiasm

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a drive for excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable analyzing store performance data.
• Commercially aware.
• Engaging and enthusiastic team player.

Package & Company Information

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support (education tools, salary advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to training and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click "apply now". We reserve the right to close the vacancy early once sufficient applications are received, so early application is advised.

Location: 29 Week Street, Maidstone, United Kingdom