Team Leader

Care Outlook Community; Lower Blandford St Mary; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company-issued mobile phone

20 days holiday + bank holidays

Ongoing professional development

Job summary

Care Outlook is expanding its team in Bournemouth, delivering high-quality care services in the community. We are seeking a proactive Team Leader to develop and manage our extra care service at Brushett House.

You will direct the care team, coordinate care plans, monitor quality, and ensure compliance with CQC standards. A driving licence and Health & Social Care qualifications are preferred, with training provided.

Qualifications

• Proven leadership experience in care settings.
• Ability to manage care plans and monitor staff performance.
• Understanding of CQC regulations and quality standards.

Responsibilities

• Direct management of the care team, monitoring staff development through supervision, appraisals, and training to deliver high-quality care.
• Create, manage, and monitor care plans and staff rotas to meet service users' needs.
• Ensure care assessments, care and risk planning meet best practices and user aspirations.
• Collaborate with Recruitment to ensure staffing levels meet demand.
• Provide care services during emergencies and arrange cover when needed; respond to calls promptly and respectfully.
• Maintain on-call duties and ensure timely communication with the Branch Manager.
• Ensure compliance with quality standards and handle complaints promptly.
• Work to comply with CQC regulations to achieve best care standards possible.

Skills

Team leadership

Staff management

Care coordinating

CQC knowledge

Communication

Education

NVQ Level 3 Health & Social Care

Job description

Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Team Leader to maintain and develop our extra care service in Brushett House, in Bournemouth.

Core Duties & Responsibilities as Team Leader:

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
• Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
• Work with the Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the on-call rota
• Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

As a Team Leader, you will be offered the following:

• Salary £26,000 - £28,000
• Company-issued mobile phone
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding, leading home care provider

We are looking for a Team Leader to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving Licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives, then this could be your next role!