Team Leader

Card Factory; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer is seeking a Team Leader to drive success in their stores. This role emphasizes customer experience, operational excellence, and team leadership. Ideal candidates will demonstrate strong leadership, a passion for service, and a proactive approach to performance improvement.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to learning and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills and a positive approach.
• Customer-centric mentality with a passion for excellence.
• Comfortable with performance data and team development.

Responsibilities

• Support Store Manager in achieving commercial and growth goals.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional service are maintained.

Skills

Leadership

Customer Service

Team Player

Commercial Awareness

Job description

Please note this role is a fixed-term contract.

Role Responsibilities

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on excellent customer service. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• An engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omnichannel retailer, investing heavily in our colleagues and creating opportunities in a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including financial education tools and salary advances
• Seasonal incentive schemes
• Opportunities to apply for retail apprenticeships
• Access to learning and development resources
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This is an exciting role with genuine prospects. If you are interested and aligned with this opportunity, click "Apply now".

We reserve the right to close this vacancy once sufficient applications are received. Early application is advised.

Location: 123 The Broadway, Bexleyheath, United Kingdom