Team Leader

TN United Kingdom; Llandudno; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to join their thriving family. This role focuses on enhancing customer experiences and operational excellence, playing a vital part in driving store success. You will support the Store Manager in achieving commercial growth and fostering a culture centered on customer satisfaction. With a positive attitude and strong leadership skills, you will lead teams, ensuring high standards and exceptional service every day. This is a fantastic opportunity to grow in a fast-paced environment with a leading retailer known for its commitment to employee well-being.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Retail Management Apprenticeship Programmes

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about customer service and celebrating life moments.
• Strong leadership and team collaboration skills.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Team Collaboration

Job description

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Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan to become a true omni-channel retailer, investing significantly in our colleagues and creating numerous opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, education tools, and salary advances
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers and access to virtual learning
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

Please note: If you are not a passport holder of the country where the vacancy is located, you may need a work permit. Check our Blog for more information.

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Created on 29/04/2025 by TN United Kingdom