Store Manager

The Body Shop international limited; West Midlands; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Product discount 50%

Gift discount 30%

Volunteer days

Living wage

Growth opportunities

Inclusion networks access

Uniform green apron

Freebies on launches

Job summary

The Body Shop is seeking an inspirational leader to drive store performance and lead a team dedicated to delivering an engaging customer experience. You will champion activism and brand purpose while achieving strong sales results.

You will shape the store culture, coach your team, and leverage campaigns to connect with customers. This role requires frontline leadership, data-driven decision making, and a passion for ethical beauty.

Qualifications

• Experience in a customer-facing role.
• Experience in people leadership & team development.
• Ability to meet sales & performance targets with strong planning & organizing skills.
• Ability to work collaboratively within a feedback culture.
• Experience coaching & developing a successful team.
• Outstanding leadership & communication skills.
• Experience using data (KPIs) to make sound business decisions.
• Comfortable with Microsoft Office Suite.
• Flexibility to work across Sunday to Saturday.

Responsibilities

• Lead and work as part of a team to meet customer needs.
• Shape a customer-focused store experience by guiding the team to engage customers through campaigns & activism.
• Problem solves proactively using available resources.
• Communicate effectively and lead by example.
• Develop customer loyalty to strengthen The Body Shop brand.
• Meet sales and performance targets.
• Manage stock and adapt to change.
• Use KPI data to drive sales and team performance.
• Identify and attract high-potential candidates and develop team members.

Skills

Customer facing

People leadership

Team development

Sales targets

Planning & organizing

Feedback culture

Data-driven decisions

MS Office

Tools

Microsoft Office

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty‑free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Meet sales & performance targets
• Manage stock; monitor & manage change
• Confidently use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goalsInterest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

• Experience in a customer facing role, people leadership & team development
• Able to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience coaching & developing a successful team
• Outstanding leadership & communication skills
• Experience using data (KPI's) to make sound business decisions
• Comfortable with Microsoft Office Suite
• Flexibility to work across Sunday to Saturday is required

What we offer

• Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

CommercialityCollaborative SkillsLeadershipPersonal ConductPurpose