Team Leader

Pub & Carvery - BRA_204; Liverpool City Region; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension contribution

Discounts on brands

Employee assistance program

Maternity/Paternity policies

Wagestream access

Refer a friend bonus

Retail discounts

Job summary

Pub & Carvery is seeking a Team Leader to guide the shift, ensuring the team has what it needs and that service remains at a high standard. You will lead by example, keeping customers happy and the bar running smoothly.

Key duties include deputising for management, coordinating the team during busy periods, and maintaining a safe, legal, clean bar environment. Great communication and a can-do attitude are essential.

Qualifications

• Lead a team to deliver a heartfelt, memorable guest experience.
• Cover for management and resolve issues during their absence.
• Organise and coordinate the team during busy shifts.
• Ensure bar safety, legality and cleanliness at all times.

Responsibilities

• Lead by example to ensure smooth shift operations.
• Keep customers happy and high service standards.
• Deputise for management and resolve issues during shifts.
• Ensure bar area is safe, compliant and clean.

Skills

Team Leadership

Customer Service

Problem Solving

Communication

English Proficiency

Job description

Company Description

Join us at Pub & Carvery, where whatever the weather or occasion, we’ve got something for everyone with our mix of carvery and classic pub food washed down with a tasty tipple.Our carveries include a choice of three 14-hour slow-cook meats and a selection of potatoes and seasonal vegetables where our customers can pile their plates as high as they like.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.