Team Leader

Keoghs LLP; Liverpool City Region; Sur place; GBP 32 000 - 48 000; Plein temps

Résumé du poste

Keoghs LLP seeks a Team Leader for the Pre Litigated Motor Team in Liverpool. You will manage a team of claims handlers and handle a small caseload of complex motor claims.

You will drive achievement of targets, deliver a quality service, ensure client service compliance, and report to the Head of Operations. Regular one-to-one meetings and training coordination are required.

Qualifications

• Strong motor claims knowledge
• Excellent analytical and problem-solving abilities
• Excellent communication and client protocols understanding
• Interpersonal skills to influence and negotiate effectively
• Excellent organisational skills and ability to manage multiple priorities

Responsabilités

• Achieve the team’s targets and operational measures.
• Deliver a quality service and ensure client service compliance.
• Review and allocate new claims based on value and complexity; approve offers.
• Identify training needs and arrange appropriate training solutions.
• Conduct regular 1-2-1s to maximise performance and recognise excellence.
• Prepare team and sector analysis and statistics for leadership.
• Manage a small caseload of complex motor claims while supporting other Team Leaders.

Connaissances

Motor claims

Team leadership

Client service

Analytical skills

Communication skills

Interpersonal influence

Organisational skills

Negotiation

Description du poste

Keoghs are seeking a Team Leader to join our Pre Litigated Motor Team in Liverpool.They will manage and support a team of Pre Litigated Motor claims handlers.They will also manage a small caseload of complex motor claims.

Key Responsibilities

• The achievement of the team's targets and operational measures
• Delivery of a quality service
• Client service compliance
• Review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients
• Identify the teams' training needs and recommend appropriate training solutions to meet performance requirements
• Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
• Assist the Client Service Team with the preparation of client, team and sector analysis and statistics
• The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary. In addition, the Team Leader will handle a small caseload (c.50) of complex motor claims. The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary.

Skills, Knowledge & Expertise

• Highly developed knowledge of processes, systems and procedures
• Strong technical knowledge of Motor claims
• Excellent analytical and problem solving skills
• Excellent understanding of client protocols
• Excellent communication skills
• Ability to utilise interpersonal skills to influence and negotiate
• Excellent organisational skills
• Able to initiate and maintain business relationships
• Shows commercial awareness in understanding of the market and industry
• Demonstrates a passion for the business and their role
• Demonstrates an understanding of business development strategies and a willingness to support