Team Leader

Barnett Waddingham; Liverpool; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Discretionary bonus

Generous pension scheme

Private medical cover

Life assurance

Group income protection

Holiday trading (up to 30 days)

Job summary

Barnett Waddingham in Liverpool is seeking a Team Leader to manage workload, monitor SLAs and conduct PDRs. This permanent, full-time role is based in our Liverpool office with hybrid working.

You will lead, coach and develop team members, participate in recruitment, ensure quality and use MI to drive performance with the Operations Manager.

Qualifications

• Previous Team Leadership/People Management experience is essential.
• GCSE/A levels are required.
• A relevant degree or PMI examinations are desirable.
• Strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.

Responsibilities

• Takes overall responsibility for the team’s workload and service to members.
• Monitors the team’s performance against Service Level Agreements and client deadlines.
• Conducts regular one-to-one discussions and Personal Development Reviews (PDRs).
• Motivates and facilitates effective team working, including remote members.
• Involves input into recruitment and conducts interviews.
• Ensures team members meet quality standards by following policies and internal controls.
• Uses available MI to support the Operations Manager in developing the team.
• Provides constructive feedback to support individual development.

Skills

Team leadership

People management

Communication

Education

GCSE/A levels

Degree or PMI examinations desirable

Tools

Microsoft Office

Excel

Word

Outlook

Job description

From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you will see more of Howden’s name and expertise, reflecting broader capability for our clients and offering our people greater opportunities to grow, connect and develop.

Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

We have an exciting new opportunity for a Team Leader to join our growing team. This is a permanent, full time role that is based in our Liverpool office, working on a hybrid basis.

A snapshot of your day:

• Takes overall responsibility for the team’s workload and service to members
• Monitors the team’s performance against Service Level Agreements and client deadlines
• Conducts regular one-to-one discussions for all team members and undertakes formal Personal Development Reviews (PDRs)
• Motivates and facilitates effective team working, recognising that team members may be working remotely
• Has an input into the recruitment process and conducts interviews
• Is responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our AAF internal controls
• Using the MI available, works with the Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary
• Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual

We would love to hear from if you have:

• Previous Team Leadership/People Management experience (essential)
• GCSE/A levels are required
• A relevant degree or progress with PMI examinations is desirable together with experience appropriate for the role in pension administration
• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook

What's in it for you:

• Competitive discretionary annual bonus
• Generous pension scheme
• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
• For a full list of benefits

Happy to talk flexible working

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility,