Team Leader

Barnett Waddingham; Leeds; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Discretionary bonus

Private medical

Life assurance

Holiday trading

Electric car scheme

Retail discounts

Job summary

Barnett Waddingham, now part of Howden, invites applications for a Team Leader to guide a pension administration team in Leeds or Liverpool on a hybrid basis.

The role focuses on workload management, performance monitoring, and development planning, with opportunities to influence recruitment, coaching, and quality controls within a growing benefits operation.

Qualifications

• GCSE/A levels required or equivalent.
• A relevant degree or PMI examinations desirable with pension administration experience.
• Strong understanding of Microsoft Office programmes, especially Excel, Word and Outlook.

Responsibilities

• Takes overall responsibility for the team’s workload and service to members.
• Monitors the team’s performance against SLAs and client deadlines.
• Conducts regular one-to-one discussions and formal Personal Development Reviews (PDRs).
• Motivates and facilitates effective team working, including remote team members.
• Involves input into recruitment and conducts interviews.
• Ensures quality standards per policies and internal controls.
• Works with the Operations Manager to identify development needs and provide coaching.

Skills

Team leadership

People management

Interviewing

Performance management

Coaching and development

Education

GCSE/A levels

Degree or PMI exams

Tools

Microsoft Office

Excel

Word

Outlook

Job description

From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you will see more of Howden’s name and expertise, reflecting broader capability for our clients and offering our people greater opportunities to grow, connect and develop.

Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

We have an exciting new opportunity for a Team Leader to join our growing team. This is a permanent, full time role that is based in our Liverpool or Leeds offices, working on a hybrid basis.

A snapshot of your day:

• Takes overall responsibility for the team’s workload and service to members
• Monitors the team’s performance against Service Level Agreements and client deadlines
• Conducts regular one-to-one discussions for all team members and undertakes formal Personal Development Reviews (PDRs)
• Motivates and facilitates effective team working, recognising that team members may be working remotely
• Has an input into the recruitment process and conducts interviews
• Is responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our AAF internal controls
• Using the MI available, works with the Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary
• Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual

We would love to hear from if you have:

• GCSE/A levels are required
• A relevant degree or progress with PMI examinations is desirable together with experience appropriate for the role in pension administration
• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook

What's in it for you:

• Competitive discretionary annual bonus
• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts

Happy to talk flexible working

Accessibility

We are a Disability Confident Employer.

Not quite the right opportunity for you this time?