Team Leader

Hertfordshire County Council; Hemel Hempstead; On-site; GBP 36,000 - 39,000; Full time

Job summary

Hertfordshire County Council in Hemel Hempstead is seeking an Adult Social Care Team Leader to oversee a team delivering person-centred support within the Adult Care Services directorate. The role includes supervision, quality monitoring and driving continuous improvement across multiple sites.

You will work with partners and professionals to ensure high-quality care, with weekend/Bank holiday flexibility as required and a commitment to upholding rights and inclusion in the community.

Qualifications

• NVQ/QCF/RQF Level 3 in care is essential.
• Willingness to undertake an RQF Level 4 qualification in care would be supported.
• Experience with safeguarding and CQC standards is required.
• Excellent communication with social workers and families is essential.

Responsibilities

• Provide formal supervision to junior staff in line with policies.
• Lead the team to deliver high-quality, person-centred support.
• Contribute to quality monitoring and regulatory compliance (CQC/PAMMS).
• Attend to the service needs, facilitate continuous improvement and audits.

Skills

Good communication

Safeguarding knowledge

CQC standards knowledge

Budget management

Conflict resolution

Travel to sites

Education

NVQ/QCF/RQF Level 3 in care

RQF Level 4 qualification in care

Job description

Job Title: Adult Social Care Team Leader

Starting Salary: £35,570 progressing to £38,510 per annum

Hours: 37

Location: Hemel Hempstead

Contract Type: Permanent

Directorate: Adult Care Services

About the team

Elara House and Dacorum Group Homes support people to live as independently as possible in their own homes and communities. We pride ourselves on building lasting relationships, promoting positive risk-taking and supporting people to achieve goals that matter most to them.

The people who live at Elara House and Dacorum Group Homes Supported Living have full and varied lives but also need day to day support as they have learning, or other, disabilities. We support and empower up to 27 people across 5 sites and 6 people who live independently and we offer community support; we support all individuals to live as independently as possible

About the role

As a team leader, you’ll be joining leadership team of 2 team leaders and the supported living service manager.

Through your leadership, you'll ensure people receive high-quality, person-centred support that promotes choice, dignity, rights and inclusion within their local communities.

You’ll oversee the work of the whole team and ensure they deliver high quality support to people using our service, working in partnership with other professionals and agencies. Direct support shifts will be undertaken as part of the induction process and if needed from time to which will enable you to both observe practice, and coach and mentor the team.

You’ll be contributing to quality monitoring in line with the CQC requirements and Provider Assessment and Market Management Solution (PAMMS).

Flexibility is required to meet the needs of the service. This role does not routinely require working Bank holidays or weekends. However, where a weekend day is worked, a day off in lieu will be provided during the week

Waking night checks will also need to be completed on a small number of occasions throughout the year.

A key aspect of the role is promoting good practice and consistently high standards of support through the provision of formal supervision to nominated junior staff, in line with organisational policies and procedures.

Participation in the continuous improvement of service quality is essential, including developing robust support plans, ensuring their effective implementation and regular review, and completing audit processes aimed at enhancing the experience of the people we support.

About you

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation.

We are not able to offer sponsorship at this time for this role.

This job role is Level 9. Please locate the job profile here:

Job profiles - Health and social care

Interview Date: 25.11.2026 - in person

Additional Information

We are changing

Hertfordshire County Council

is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit

https://www.hertfordshire-lgr.co.uk/

DisabilityConfident

We are proud to be a

Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

Further information about the legal requirement can be found here.

Skills

• An NVQ, QCF or RQF Level 3 qualification (or equivalent) in care is essential to this role, and you will be encouraged and supported to undertake an RQF Level 4 qualification.
• Good communication skills, both written and verbal are essential to this role, as you will be required to liaise with social workers and families and other professionals involved with the people using our service.
• Previous experience of working with people with disabilities, and knowledge of safeguarding and CQC standards are essential.
• Ability to reflect on your own experiences and practice to build professional relationships with people we support, family carers and other agencies, in order to understand the needs and rights of disabled adults.
• Awareness of risks and how they can be minimised ensuring the health and safety of colleagues and the people you support
• Experience in conflict resolution, working within budgets set and having to make decisions under pressure.
• Ability to travel to sites within the service

Desirable

• Experience in conflict resolution, working within budgets set and having to make decisions under pressure.
• Ability to travel to sites within the service

Proud member of the Disability Confident employer scheme